Shipping and Delivery Policies

At Grupo BRUSFAM S.A. DE C.V., we are dedicated to providing you with a hassle-free and transparent shopping experience, from selecting your products to their delivery. Below, we offer detailed information about our shipping and delivery processes so you can shop with confidence and peace of mind.

Order Tracking and Confirmation

Once we have processed your purchase, you will receive an email containing a tracking guide. This guide will allow you to track the status of your order in real-time. You will also receive a unique confirmation number that you can use for any inquiries related to your purchase. Our goal is to keep you informed and assured that your order is on its way to you.

Shipping Costs

For your convenience, we offer free shipping on orders with a value over $70 USD. In case your purchase does not meet this minimum amount, an additional shipping cost will apply based on the customer's location. During the checkout process, shipping details and additional costs will be clearly displayed, ensuring complete transparency in this regard.

Estimated Delivery Time Frame

At Grupo BRUSFAM S.A. DE C.V., we are committed to providing efficient and timely service. The delivery time frame typically ranges from 5 to 10 business days from the confirmation of your order, depending on the chosen courier. However, in some exceptional situations such as holidays or other special circumstances, there may be delays in delivery.

Express Delivery

Currently, we regret to inform you that express delivery service is not available. Despite this, we work diligently to meet the established delivery deadlines and ensure that your order arrives in optimal condition and in the shortest possible time.

Taxes

At GRUPO BRUSFAM S.A. DE C.V., we eliminate any tax-related uncertainty. All applicable taxes are included in the total amount of your order during the checkout process. We want you to have clarity from the beginning, so the amount you confirm when completing your order is the final amount you will pay, with no hidden costs or additional taxes.

External Factors and Returns

Please note that in situations such as holidays, customs clearance processes, flight schedule alterations, and adverse weather conditions, shipping times may be affected and delayed. While we always strive to meet the estimated timelines, external factors could lead to variations in delivery.

If you need to make a return and request a refund, please be aware that refunds will include the total value of the returned product. Shipping fees are generally non-refundable unless you have received an incorrect product. We are here to provide information and assistance on any aspect related to your order, including returns and refunds.

At Grupo BRUSFAM S.A. DE C.V., our commitment is to provide you with a satisfactory and transparent shopping experience. If you have additional questions about our shipping and delivery policies, our customer service team will be happy to assist you at all times. We are here to ensure your satisfaction at every step of the process.